FAQs
General questions
Q: How does this Virtual Run/Walk work?
A: You have the opportunity to complete the entire distance of 5K (3.1 miles) in one day between September 19 and September 26. All you have to do is log in your distance under your profile!
Q: How much time do I have to complete the run/walk?
A: You can either run/walk the 5K (3.1 miles) in one day between September 19 and September 26.
Q: Do treadmill distances count?
A: Yes
Q. Is there a set 5K (3.1 mile) course?
A: You can create your own course on the Boxers' Trail, your local park, or wherever you like!
Q: Are there any prizes? And what are the give-aways?
A: Since timing is based on the honor system, there are no prizes based on your time completed or distance. However, there will be random drawings for all registered participants. Each participant will also receive a 2020 race t-shirt.
Q: When will I receive my t-shirt?
A: Your t-shirt will be mailed to you approximately 10 business days after the event is over, so please allow 15 business days post event to receive your shirt.
Registration questions
Q. What is the last day to register?
A. You can register up to the last day, September 26 at 11:59 P.M. (EST). All results must be submitted by September 27, 2020 at 11:59 P.M. (EST).
Q. Can I compete Internationally?
A. Yes! While the Boxers’ Trail is in Philadelphia, Pennsylvania, we encourage you to participate regardless of where you are.
Q. What timezone are we using?
A. We will be utilizing the UTC-5 (New York - Eastern) timezone. All results must be submitted by September 27, 2020 at 11:59 P.M.
Tracking your distance questions
Q: How do I keep track of my distance?
A: This is an honor system, but ideally you use a GPS watch or phone to track your workouts.
Q: I'm participating in another race during the same period as the Boxers’ Trail Run - can I count those kilometers towards the 5K Run?
A: We'll allow it.
Q: How do I enter/track my distance?
A: Enter them through your RunSignUp account that you used to register. You can view results at https://runsignup.com/Race/Results/45568
Q: Do I need a GPS watch/tracker, or Strava? Will I need to show my watch or device for proof of physical activity?
A: You can use one if you wish, but you don't need one. You are on the honor system. There are no additional awards given for completing the distance faster or going more than 5K in one day.
Tracking your distance
Beginning September 19th, you can login to RunSignup.
- Go to the RESULTS page.
- Click "SUBMIT VIRTUAL EVENTS"
- Enter your time to complete the 5K. (note there are no awards for your time and is based on the honor system).
- Click "Submit your time"
You’re finished! RunSignup will automatically update! Please give a few minutes for the results to appear.
Troubleshooting your tracking results issues
Q: I'm unable to find my name or submit my results after registering.
A: You probably had your profile listing set to "anonymous". To submit results, you can also go in through your Runsign Up profile, click on the gray person icon (upper right hand corner) and select "SUBMIT VIRTUAL RESULTS" for the Boxers’ Trail 5K.
Q: I did not get my link - how do I log my kilometers?
A: Some email servers block our emails to you. If you do not have your link, login to the SAME RunSignup account that you used to register
Q: When I search for my name, it does not come up to enter virtual results. Or, it says I don't have permission.
A: You must be logged into the same https://runsignup.com/login account that you registered with.
Q: I made a mistake on entering my results - how do I change it?
A: You can go in and overwrite the mistake. Don't just enter it again correctly since you have to overwrite the incorrect data.
Q: I entered my results, but I don't see it in the listing.
A: Wait a few minutes for the servers to update. If it still doesn’t update, be sure you are looking at the correct event. There is a drop down box called Result Set - choose that to switch between events.
Q: Someone else registered me - how do I move that to my account?
A: Follow the instructions on "Transferring Sub-Account To Another Existing Account"
Q: I'm trying to submit results, but it says that I'm locked out. What should I do?
A: This usually happens if there are too many failed attempts to log in. Try waiting 20-25 minutes and then log back in to Run Signup.
